Nintendo has made some changes to his customer care opening the web page dedicated to Nintendo Switch Concierge, an online video chat service dedicated to users in need of real-time answers and assistance regarding the hybrid console of the Kyoto house.
The service was born in collaboration with Microsoft and its platform Teams and it's completely free… But with limitations. First of all, you need to book an appointment for a certain category (including Nintendo Account, Customization options, Privacy and Console Set-up) and above all, you need to be a new Nintendo Switch buyer, presenting your proof of purchase via an online form. And of course, being an online video chat service, places available will be limited according to the rule of "Whoever arrives first stays better".
Concierge service is available as pilot service in America, but a possible success of the initiative could convince Nintendo to bring it here in Italy as well.